Career Opportunities

Customer Service Representative

Due to our expansion, we are seeking to hire a highly motivated customer service representative with call center experience. The ideal candidate will be team player, have an excellent telephone demeanor, possess strong verbal and writing skills, have good computer skills, highly organized and be able to demonstrate a positive, energetic attitude. The work environment is fast paced, challenging, and fun.

Established in 1994, Future Memories, Inc. is a successful internet company that sells gifts, toys, electronics, food, kitchenware, and baby products online at the following addresses: futurememories.com, fantasytoyland.com, gadgetbargains.com, eatgourmet.com, babygiftusa.com, and sportsgifts.com. We are a small but rapidly growing company located in New York City. We offer a family like atmosphere with a big company mentality.

Requirements:

• Must have a minimum 3-5 years of experience as a customer service rep in a call center atmosphere
  
• Excellent verbal and writing skills.
  
• Catalog or e-commerce experience a plus
  
• Knowledge of Word/Excel and ability to grasp new computer applications
  
• Typing speed 45+ wpm
  
• Articulate/Clear speaking voice
  
• High school diploma
  
• Supervisory experience a plus
  
• Demonstrated ability to resolve customer issues through past experience(s)
  
• Excellent References required

Duties:

• Answer incoming customer telephone calls in a call center environment.
  
• Enter sales orders and answer questions regarding products.
  
• Respond to customer inquiries via email.
  
• Contact vendors to research problems or questions.
  
• Strong follow up with customers until issue is resolved
  
• Keep track of customer complaints and calls
  
• Work as a team player in busy call center environment
  
• Ability to be empathetic to customers' needs and issues
  
• Must be multi-tasking and willing to learn

If you meet the above outlined criteria and you are dependable, punctual and reliable please apply via email. Please submit a resume with salary requirements to the contact information listed. NO PHONE CALLS, PLEASE! Candidates may be required to pass pre-employment drug screen. EOE.